Home FAQ Zoomit

Status Zoomit services

The purpose of the interventions is to improve Zoomit to offer new functionalities and a maximum ease of use. To minimize their impact, the interventions are planned during nights or at weekends.

 

Latest improvements

Automatically accept new senders

Since May 2018. The user now has the possibility to automatically accept new senders. Thanks to this new function, new senders no longer have to be accepted manually, you can configure Zoomit to automatically accepted new senders. The user can disable this functionality at any time. It is always possible to refuse a sender (manually).

Hide Sender

Since December 2017. The user has now the option to hide a sender that he refused. Thanks to this new feature, the rejected sender is no longer visible in the "Senders" screen and no more documents from this rejected sender are visible in the "Documents" screen. The user can at any time choose to display a hidden sender again.

Responsive design

Since Oktober 2017. This new functional feature is aimed to allowing web pages to be viewed in response to the size of the screen or web browser one is viewing with. The Zoomit pages are now responsive so that all functionalities that are offered to the user are now supported on all types of devices (computer, tablet, smartphone).

FAQ Zoomit

1. How Zoomit works
1.1. What is Zoomit?

Zoomit is a free service in Internet and Mobile Banking that offers you a quick and easy way to manage your documents like bills, credit notes and payslips. You decide when you pay and lose less time with finance. You get rid of paperwork and do your bit for the environment.

1.2. How does Zoomit work?
  1. You receive a notification e-mail whenever a new document is available in the Zoomit section of your Internet and Mobile Banking application.
  2. Your document looks just like the paper version and contains the same information. You can approve and pay an invoice with just a few clicks. There is no need to type out payments anymore as the transfer form is pre-filled.
  3. If you have forgotten to issue payment, you also receive a reminder by e-mail a few days before the payment deadline. This way you avoid administrative costs or any interruption in service provision by your suppliers due to late payment.
  4. Zoomit also gives you access to your pay slip. You have a clear overview of all your documents and corresponding payments in a secure environment: your Internet Banking application. Only you can read the content of the documents. The information is accessible at all times, whether you are at home, in the office or out and about. You simply store your documents on your PC. With Zoomit, you have no more piles of paperwork and you are also doing your bit for the environment.
1.3. Are there any costs associated with Zoomit?

Zoomit is a free Internet and Mobile Banking service. There are no costs associated with it.

2. Starting or stopping Zoomit & Adding or removing senders
2.1. Subscribing to Zoomit

Zoomit is a free service in your Internet and Mobile Banking application. You do not have to subscribe to it or activate it. So, it is very simple to begin using Zoomit: start your Internet Banking application and go to the Zoomit section. All available documents for that account number will be listed. If the list of available documents is empty, this means that there are currently no senders offering documents to you in Zoomit.

2.2. Unsubscribing from Zoomit

Zoomit is a standard and Mobile Internet Banking service. You cannot remove Zoomit (the logo and the accompanying screens). The Zoomit service is included explicitly in your bank’s General Terms and Conditions for using Internet and Mobile Banking.
Any sender who subscribes to the service may propose to you that you receive documents via Zoomit. You cannot stop these invitations. Of course, as customer it is always your decision whether or not to accept that offer and to receive documents from then on via Zoomit.
The rule of thumb:

  • The sender decides whether to offer documents, or not
  • The customer decides whether to receive them, or not
2.3. Adding one sender

It are the senders of invoices and pay slips who decide whether to offer documents to you in Zoomit. So, you do not have to make any requests. However, you do need to confirm, for each sender, that you accept his offer and want to receive his documents via Zoomit from now on.
The rule of thumb:

  • The sender decides whether to offer documents, or not
  • The customer decides whether to receive them, or not

Proceed as follows to accept a sender:

1. Start Internet Banking and go to the Zoomit section.
2. Open a document at your choice.
3. Select Senders.

4. Select the sender you want to accept.
5.Choose Accept on the right hand of the screen.

 

Confirm your choice. You get immediate access to the accepted documents.

Exception: Senders (like Proximus) expect you to submit a request to receive your documents via Zoomit. Are you unable to locate any documents in Zoomit for a sender who is mentioned on the Zoomit site? If so, contact this sender. Only the sender can confirm to you whether he has offered a document in Zoomit or is sending it to you in some other way, such as in paper form.

2.4. Automatically accept new senders

Within the Zoomit Settings screen* you can specify your preference to automatically accept new senders.

By activating the preference to automatically accept senders, you no longer need to accept new senders manually. The acceptance is done automatically as soon as a sender offers you a new document via Zoomit (invoices, salary slips, …).
You will be notified by email each time a new sender has been added to your Zoomit.

You are still able to refuse a Sender if you do not wish to receive his documents via Zoomit or you can at any time remove this preference setting to return to the manual acceptation of a sender.

* If you use Zoomit via multiple banks, don’t forget to set this preference for each of your banks.

2.5. Adding different senders at the same time

As soon as you would like to accept a sender, Zoomit will show you a summary of all the senders available in Zoomit that are offering you a document. You can accept them with a single click.

All available senders are pre-ticked. If you do not want to accept one of them, you can always untick that particular sender.

NB:

  • This only applies to senders providing invoices (not payslips and the like).
  • The mobile bank applications that have integrated Zoomit do not allow you to accept more than one sender at the time.
2.6. Refuse senders

If you have added a sender in Zoomit, you can also refuse this sender again at any time.

Proceed as follows to refuse a sender:

1. Start Internet Banking and go to the Zoomit section.
2. Open a document at your choice.
3. Select Senders.

4. Select the sender you want to refuse.
5.  Choose Refuse on the right hand of the screen.


6. Confirm your choice. Your request will be passed to the sender.

You must repeat steps 5 till 6 for every sender you wish to remove.

Note:

  • Zoomit delivers the documents submitted by the senders and does not decide what is sent or to whom.
  • Your request to stop receiving documents via Zoomit must be processed by the sender. He will propose a different delivery method.
  • Even if you have removed the sender from Zoomit, you may in the future receive new invitations from this sender to use Zoomit. It will always be your decision whether to accept or to decline them.
  • When you have removed a sender from Zoomit you and all other users within your Internet Banking subscription will lose access to those documents. You are advised to download all documents before removing a sender.
2.7. Hide or unhide a refused sender

Hide a refused sender

After having completed the procedure described in "Refuse senders", in the Senders section, on the left side side of the screen, select the refused sender you want to hide.

Click Hide on the right side of the screen

 


The sender is now hidden. You receive confirmation that you will no longer see this sender nor its documents.
Two new menus appear on the left side of the screen: Visible senders and Hidden senders.
These menus allow you to view and manage your Visible sender and your hidden senders.

Unhide a sender

You can unhide a sender at any time (as long as the document retention period is not exeeded).

Go to Senders

 


On the left side of the screen, in Hidden senders, select the sender you want to show again.
Click on Unhide on the right side of the screen.

The sender is again available in the sender list and can be accepted again (as long as the document retention period of this sender is not exceeded).

2.8. I do not use Zoomit, yet I am receiving messages telling me that there are documents available.

It are the senders of invoices and pay slips who decide whether to offer documents to you in Zoomit, even if you have not requested any. The messages are merely informative. You cannot switch them off; this is a standard Internet Banking service.

Of course, you are free to accept or decline the invitations from the senders to use Zoomit.

Only once you have accepted the sender to your senders in Zoomit and have confirmed your choice will you actually receive access to your documents.

3. E-mail notification
3.1. Change email address and language

When you use Zoomit for the first time you will be asked to enter your email address and language for the notifications.

At all times you can modify the e-mail address and language in Zoomit:

  • Start Internet Banking and go to the Zoomit section
  • Select the tab Settings and then Modify

  • Enter your email address and language for the notifications
  • Click on Save to confirm
3.2. I receive email notifications from a sender I don't want to receive documents from in Zoomit

If you don't want to receive documents anymore from a Sender, you have to remove the sender from Zoomit. See FAQ Starting or stopping Zoomit

3.3. I have a new account number but I'm still receiving e-mail notifications that documents arrive at the old account number

This means the sender continues to send documents to your old account number. Contact the sender urgently and ask him to send to your new account number. See FAQ Changing bank account number.

4. Receiving and viewing documents
4.1. Adobe Reader is required

To view a document, Adobe Acrobat Reader and it's plug-ins need to be installed properly on your computer. If it's not the case, go to http://get.adobe.com/reader/.

Attention: PDF complete is not supported

Attention: Apple Mac users must also have Acrobat Reader installed.

See also the FAQ: Error messages and problems.

4.2. What type of documents can I receive in Zoomit?

In Zoomit, you can receive documents that relate to incoming and outgoing payments. Typical examples are:

Incoming payments

Outgoing payments

Credit note Invoice
Salary    Payable taxes
Tax refund Insurance premium
Insurance payout  

Some senders propose also Direct debit’s in Zoomit. This means no payment action is required from you.
As such, these type of documents are therefore not present in the list of documents “To be handled” but in the list of documents already "Handled".
If you cannot find your Direct debit document in Zoomit, contact the helpdesk of your bank, they will be pleased to assist you.

 

4.3 How will I know that a document is available in Zoomit?

You will receive a notification e-mail whenever a new document is available in the Zoomit section of your Internet Banking application. Make sure that your e-mail address is correct in Zoomit. See FAQ E-mail notification.

Usually, your Internet Banking application will also inform when new documents are available or when you must take action.

4.4. Not receiving a document or receiving it more than once

Zoomit delivers the documents submitted by the senders and does not decide what is sent or to whom. If you are missing a document or you have received it more than once, contact the sender.

4.5. Activation code

In exceptional cases, Zoomit will ask you to enter an activation code when you wish to add a sender. This activation code will be used by the sender as an additional means of identifying the user. This activation code can normally be found on your most recent invoice. If you cannot locate the code, contact the sender.

4.6. Paper documents

Generally speaking, when you receive documents in Zoomit, you will stop receiving them on paper. This is the sender’s decision. Some will continue to send paper documents as well for a short while. Others will stop the paper version as soon as you accept the sender in Zoomit. For more information, contact the sender.

5. Paying and payment status
5.1. Paying an invoice

It is always your decision whether to pay an invoice and, if so, when and how.

You can pay an invoice that you have received in Zoomit by clicking on the payment button in your Internet and Mobile Banking application. The transfer form is pre-filled.  

Of course, you can always choose to pay your invoice by a different means, such as

  • a manual entry in Internet Banking
  • at the counter in your branch
  • using an automatic teller machine

In that case, you can change the payment status of your invoice yourself to by choosing Modify payment status.

Receiving your invoice via Zoomit will not alter the due date.

5.2. Modify payment

The pre-filled transfer form contains all the right details that the creditor expects. However, you can modify some fields, such as

  • Memo date
  • Amount
  • Ordering Account number

If you want more changes, though, you should create a manual transfer. After that you can change the payment status of your invoice by choosing Modify payment status and then Paid elsewhere.

5.3. Modify payment status

You can modify the payment status of an invoice at any time. You should do this if, for example, you have issued payment without using the payment button in the Internet Banking application or if your refuse the payment.
Take the following steps:

  1. Start your Internet Banking application and go to the Zoomit section
  2. Select the tab Documents
  3. Click on the appropriate document and on Modify 
  4. Select Paid elsewhere and add a comment if wanted
  5. Click on Save to confirm.

 

The status of the document has now changed to Paid elsewhere.


Attention:

  • This manual change has no impact whatsoever on the actual payment of the invoice
  • This change is not forwarded to the sender.

 

5.4. I use Zoomit and pay my invoices on time. But Zoomit is telling me that I have outstanding invoices.

This can happen in two exceptional circumstances:

  • A problem happened while processing the payment status. If you can find the payment in your banks statements, you can change the payment status manually into Paid elsewhere.
  • A sender you didn’t accept yet in Zoomit proposes you a document to pay. If you did the payment outside Zoomit, you can ignore this message. You are advised to accept all senders available I Zoomit to avoid this issue.
5.5. I received a Direct Debit Invoice. What should I do?

Some senders propose Direct Debit invoices in Zoomit. A Direct Debit invoice has a status "Handled". You have no payment action to take.

If you can't find a Direct Debit invoice in Zoomit, contact the sender.

6. Document content
6.1. I do not agree with the content of the document

Zoomit delivers the documents submitted by the senders and does not decide what is sent or to whom. Your bank does not have access to the content of your documents either.
Contact the sender of the document for questions relating to content, such as:

  • the amount
  • services or products
  • incorrect details
  • payment method
  • address
  • addressee
  • promotions

You can find your customer number on the invoice in Zoomit or on a paper copy.
For questions about your pay slip contact your employer or the social-accounting secretariat.

7. Changing bank account number
7.1. Changing bank account

If you change your bank account number or even your bank, you can have your Zoomit documents sent to the new account number. Inform each of your senders and ask them to send your Zoomit documents to the new account number from now on. You cannot do this in Zoomit itself. Use the traditional methods (helpdesk, customer services, etc.) to contact your senders. This action can not be done by your bank

Attention: Do this before closing your old account. Otherwise, you will continue to receive documents on your old account number while you have no access anymore.

Attention: Documents already received in Zoomit cannot be transferred to a new account number. Remember to store previously received documents on your PC or another carrier (See FAQ 8 'Storing and archiving documents'). As soon as your old account is closed, your documents are not available anymore.

7.2. Transferring documents to another account number

Documents already received in Zoomit cannot be transferred to another account number. Remember to store previously received documents on your PC or another carrier. Do this before closing your old account. See FAQ Storing and archiving documents.

7.3. My new bank does not offer Zoomit

If your new bank does not offer Zoomit, think about storing previously received documents on your PC or another carrier. Do this before closing your old account (See FAQ 8 'Storing and archiving documents').

Also remember to inform all your senders to send your documents in the classical way again.

8. Saving documents
8.1. Availability in Zoomit

Every sender decides for how long he will keep documents available in Zoomit. This varies from 6 months to 60 months maximum. You can find the exact period here:

  1. Start your Internet Banking application and go to the Zoomit section.
  2. Select the tab Senders
  3. Search the sender and check the availability at the bottom line

If you wish to keep the document for longer, you can download and archive it or print it out yourself before the period stated expires.

 

8.2. Save a document
  1. Start Internet Banking and go to the Zoomit section
  2. Select the tab Documents 
  3. Select the appropriate document
  4. Click on Download on the right of your screen

8.3. Print out a document
  1. Start Internet Banking and go to the Zoomit section
  2. Select the tab Documents
  3. Click on the appropriate document and on View



  4. Use the print function of your PDF viewer.


8.4 Am I legally obliged to keep my documents?

A mandatory conservation period may exist for some documents. The fact that you receive the document on paper or in electronic format does not change that.

The period can also vary depending on the type of document. Consult an official source like the official site e-facture.

9. Privacy and security
9.1. Information exchanged in Zoomit

Zoomit works just like the postal system but with a few new elements added to increase your privacy:

  • Your document remains with the sender; it is not stored at Zoomit or your bank
  • Zoomit and your bank merely handle links to documents
  • When you wish to view a document, it is retrieved by your browser directly from the sender

Zoomit and your bank have no access to your document.

The sender sends your documents to your bank account number. He knows this number because you have already used it to make previous payments or because you have provided it so you can receive payments (salary, compensation payout, tax refund, etc.).

All parties involved undertake to respect the Zoomit Code of Conduct.

9.2. Security

Zoomit is a banking service in your Internet and Mobile Banking application and benefits from the same extremely stringent security measures.

Only people you allow to access your Internet Banking application can gain access to your documents.

9.3. Sharing access towards a document

If a sender is accepted by the addressee, the mandate holders on the bank account will automatically have access to the documents of this sender except if the sender has indicated that it is (these are) confidential (for example salary slips).

The addressee can modify these access rights at any time:

  1. Start your Internet Banking application and go to the Zoomit section. Open a document in Zoomit in PDF.
  2. Select Senders
  3. Select the desired sender at your left for which you want to deny access to other persons. At your right you see all features of the document.
    You can now deny access to all persons who have rights on your accounts by clicking on Modify.



    Remark: if 3 persons have access to your account, all of these 3 will have a denied access. You cannot select 1 or 2 users.

  4. Click on Deny access



    You can adapt these access rights and provide access at any time by repeating the operation and selecting Grant access
9.4. We have a joint account. Who has access to the documents in Zoomit?

All users that have accepted a sender or received access from another user can view the documents.

9.5. Name error in the Zoomit access screen.

Your name in Zoomit is the name known to your bank. If this name is incorrect, contact your bank.

10. Error messages and problems
10.1. Nothing happens when I click on the Zoomit icon in my Internet Banking.

Possibility 1: Security message in Internet Explorer

One of the following security messages appears in the Internet Explorer yellow information bar:

  • To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options...'. Solution: During your internet session, click on the Internet Explorer yellow information bar and select Allow Blocked Content.
  • 'To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options...'. Solution: During your internet session, click on the Internet Explorer yellow information bar and select Download File.

 

Possibility 2: A pop-up blocker is enabled

A message in your browser’s information bar informs you that a pop-up has been blocked:

  • In Internet Explorer: 'Pop-up blocked. To see this pop-up or additional pop-ups click here...'
  • In Firefox: 'Firefox prevented this site from opening a pop-up window. Click here for options...'

You are using a pop-up blocker.

In browsers such as Mozilla Firefox, Safari and Internet Explorer, a pop-up blocker is integrated into the programme by default.

Solution: Click on the information bar to set the options allowing pop-ups.

 

How to disable the pop-up blocker for each browser

Internet Explorer

  1. Open Internet Explorer.
  2. Click on Tools, then on Pop-up Blocker, then on Turn off Pop-up Blocker.

Safari

  1. Open Safari.
  2. In the Safari menu, untick the Block pop-up windows box.

Mozilla – Firefox

  1. Open Mozilla
  2. Once the window is open, click on ToolsOptionsContent tab, then untick the Block pop-up windows box.
  3. Click on OK and close the window

Chrome

Procedure available on the Google Chrome help page

 

Possibility 3: Enable JavaScript in the Mozilla/Firefox browser

If you are using the Mozilla/Firefox web browser, the ‘Enable JavaScript’ option must be enabled.

Solution: Go to Tools - Options - Content and select Enable JavaScript.

 

10.2. “Internet Explorer has encountered a problem and needs to close”

 

Try to reset Internet Explorer. When you reset Internet Explorer settings, all complementary modules and personalisations are removed and you start again with a fresh version of Internet Explorer.

http://windows.microsoft.com/fr-FR/windows7/Reset-Internet-Explorer-settings

Attention: Before you reset the settings, first look at the table showing the settings affected by this change.

10.3. 'You do not have access to this sender .....'

'You do not have access to this sender for one of the following reasons: either the documents are confidential, or the addressee has blocked your access, or the sender has recently sent a document to another bank account'

Contact the addressee of the document and ask him if he agrees to give you access to his documents  



10.4. White or grey screen when you open a document

To view a document, Adobe Acrobat Reader and it's plug-ins need to be installed properly on your computer.

Attention: PDF complete or PDF Architect are not supported

Ensure that you have indeed installed Adobe Acrobat Reader and the plug-ins needed.

Internet Explorer http://kb2.adobe.com/en/cps/836/cpsid_83688.html

Firefox http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them

Attention: Apple Mac users must also have Acrobat Reader installed.

 

10.5. Unable to download a document in Internet Explorer 11

To be able to download documents again, you should add *.partner-dsp.com to your trusted websites in your browser settings.

  1. Open Internet Explorer
  2. Click on "Internet Options"

  3. Open the tab "Security"
  4. Click on "Trusted sites"and then on "Sites"
  5. Add *.partner-dsp.com and deselect "Server verificatie vereisen..."

  6. Restart Internet Explorer and retry to download a document.
10.6. Technical requirements to use Zoomit

 

Zoomit is part of your Internet Banking. The requirements in terms of operating system and web browser are the same as those which apply to your Internet Banking, as specified by your bank.

 

To view a document, Adobe Acrobat Reader and it's plug-ins need to be installed properly on your computer. If it's not the case, go to http://get.adobe.com/reader/.

Attention: PDF complete or PDF Architect are not supported

Attention: Apple Mac users must also have Acrobat Reader installed.

 

11. Zoomit and Tax-on-Web
11.1. Why activate Zoomit in Tax-on-Web?

If you select the Zoomit option when filling in your Belgian tax return on Tax-on-Web:

  • your assessment notice will then be directly available in your personal and secure Internet Banking application.
  • you will receive notification by e-mail when your assessment notice is available in Zoomit.
  • if you have to pay extra, all of the necessary information will automatically be completed for you in the transfer form. Which means less work for you. Secure, convenient and less chance of errors.
  • it’s good for the environment, too.

Note: The Belgian Tax-on-Web application is available in Dutch, French and German, not in English.

11.2. How to activate Zoomit in Tax-on-Web?

1. If you have not yet activated Zoomit in Tax-on-Web

At the end of your tax return, you need to tick Zoomit. After that, you will stop receiving paper assessment notices and they will appear in your Internet Banking instead. You will receive a notification by e-mail from Belgian FPS Finance when your assessment notice is ready in Zoomit at the e-mail address entered by you.

Note: The Belgian Tax-on-Web application is available in Dutch, French and German, not in English.

2. If you have already activated Zoomit in Tax-on-Web

If you have already activated Zoomit in Tax-on-Web, there is nothing more you need to do. At the end of your tax return, you will see the following (French) screen:

Note: The Belgian Tax-on-Web application is available in Dutch, French and German, not in English.

You will receive a notification by e-mail from FPS Finance and from Zoomit that your assessment notice has arrived in Zoomit at the e-mail address you entered in Tax-on-Web.

3. You are unable to activate Zoomit in Tax-on-Web

In some cases, you will not be able to activate Zoomit in your Tax-on-Web return. If that happens, you will see the following (French) screen:

Note: The Belgian Tax-on-Web application is available in Dutch, French and German, not in English.

Reasons:

  1. Your bank does not yet support Zoomit. Most Belgian banks support Zoomit. Ask your bank whether it intends to provide support for Zoomit in the future.
  2. Your bank account is not known to the tax authorities. Please enter your account details in the relevant box.

Important note: If you change your bank account number in Tax-on-Web or via MyMinFin, you will need to activate Zoomit again. A change in your bank account number is viewed in the same way as unsubscribing from the Zoomit service.

MyMinFin
When you launch Tax-on-web you are automatically redirected to MyMinFin. MyMinFin provides also the possibility to tick Zoomit. To that end, you must log in to MyMinFin, and then click “Mijn profiel"/"Mon profil” (top right on the page, under a figurine, a sort of doll that is depicted from waist up).
When an account is entered from a bank that offers the Zoomit service, you get a message where you can tick or untick Zoomit.

More information on Zoomit and Tax-on-Web is available on the website of the Belgian Ministry of Finance (in French and Dutch).

 

 

 

 

11.3. How will I receive notification that my assessment notice is in Zoomit?

  • You will receive an e-mail from Belgian FPS Finance telling you that your assessment notice is available in Zoomit at the e-mail address you entered in Tax-on-Web.

  • If you already use Zoomit for other senders in addition to Tax-on-Web, you will also receive an e-mail from Zoomit to notify you that your assessment notice is available in Zoomit at the e-mail address you entered in the Zoomit service.

More information on Zoomit and Tax-on-Web is available on the website of the Belgian Ministry of Finance (in French and Dutch).

 

11.4. Where will I find my assessment notice in Zoomit?

If you cannot locate your statement immediately in Zoomit, look at the Zoomit section in your Internet Banking under:

  • Documents to be dealt with’, 'Actions' if you need to pay more to the taxman.
  • Documents dealt with’, ‘Invoice history’, 'Payments overview - More - Electronic documents' if you are receiving a refund.

Below you will find some Internet Banking examples where you will see the assessment notice in Zoomit (Dutch and French examples).

More information on Zoomit and Tax-on-Web is available on the website of the Belgian Ministry of Finance (in French and Dutch).

11.5. How do I unsubscribe from Zoomit and Tax-on-Web?
12. Contact
12.1. What does Zoomit do?

Zoomit is a free service in Internet and Mobile Banking and delivers the documents submitted by the senders. Zoomit has no access to the content of your documents and does not decide what is sent or to whom.

That's why we advise you to contact your bank or the sender of your documents if you have any questions. They have all information that's needed to help you.

See FAQ 12.2.: Contact the sender if..
See FAQ 12.3.: Contact your bank if..

12.2. Contact the sender if..

Contact the sender of the document if...

  • you have questions relating to content, such as: the amount, services or products, incorrect details, payment method, address, addressee, promotions,...
  • you didn't receive a document
  • you have received the same document twice
  • you suddenly receive paper documents again
  • you have questions about an executed payment (paid, not paid, reminders,...)

If you contact a sender, have the following information at hand:

  • Your customer number. You can find it at the top of the Zoomit screen (grey section) when you open the document.
  • The bank account number to which the document was send
  • The name of the addressee of the document
  • The date or number of the document

You will find the sender’s contact details at the top of the Zoomit screen (grey section) when you open the document.

12.3. Contact your bank if...

Although your bank doesn't have access to the content of your documents, you can still contact them if you can't find the payment in your banks statements or if you have questions about the Zoomit functionality in Internet and Mobile Banking.

If you contact your bank, have the following information at hand: 

  • The 'bank account number' to which the document was send.
  • The 'name of the addressee' of the document.
  • The 'name of the sender' and the 'date' or 'number' of the document.
12.4. Feedback and suggestions

Do you have a good experience with Zoomit that you would like to share? Or do you have an idea how we can improve Zoomit?
You can share your feedback and suggestions with us via: